DLL Care
A professional fixer for DLL problems
Privacy Statement

DLL Care is committed to protecting your privacy. Please read the DLL Care Online Privacy Statement below and also any supplemental information listed to the right for additional details about particular DLL Care sites and services that you may use. This DLL Care Online privacy Statement applies to data collected by DLL Care through the majority of its Web sites and services, as well as its offline product support services. It does not apply to those DLL Care sites, services and products that do not display or link to this statement or that have their own privacy statements.

Collection of Your Personal Information
In order to access some DLL Care services, you will be asked to sign in with an e-mail address. If you have purchased our product(s), in order to save your purchase information, your name and email will be save to our users database. We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with DLL Care sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your Ip address, browser type and language, access times and referring Web site addresses. In order to offer you a more consistent and personalized experience in your interactions with DLL Care, information collected through one DLL Care service may be combined with information obtained through other DLL Care services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your Ip address in order to customize certain services to your geographic area.

Use of Your Personal Information
DLL Care collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences. We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some DLL Care services, such as DLL Care Newsletter, may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from DLL Care and its affiliates. personal information collected on DLL Care sites and services may be stored and processed in the United States or any other country in which DLL Care or its affiliates, subsidiaries or agents maintain facilities, and by using a DLL Care site or service, you consent to any such transfer of information outside of your country. DLL Care abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Sharing of Your Personal Information
Except as described in this statement, we will not disclose your personal information outside of DLL Care and its controlled subsidiaries and affiliates without your consent. Some DLL Care sites allow you to choose to share your personal information with select DLL Care partners so that they can contact you about their products, services or offers. Other sites do not share your contact information with third parties for marketing purposes, but instead may give you a choice as to whether you wish to receive communications from DLL Care on behalf of external business partners about a partner's particular offering (without transferring your personal information to the third party). Some DLL Care services may be co-branded and offered in conjunction with another company. If you register for or use such services, both DLL Care and the other company may receive information collected in conjunction with the co-branded services. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on DLL Care; (b) protect and defend the rights or property of DLL Care (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of DLL Care services or members of the public.

Security of Your Personal Information
DLL Care is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users. Collection and Use of Children's personal Information DLL Care cares about children and understand that they have special privacy needs. Therefore, DLL Care has adopted the following privacy policy regarding children: DLL Care will NOT collect, use, or distribute to third parties personally identifiable information without prior verifiable parental consent. DLL Care will NOT entice the child to divulge more information than is needed to participate in any activity, game, or service. DLL Care will provide the parent a description of the specific types of a personally identifiable information collected from their child upon request. DLL Care will allow the parent to refuse further use or future online collection of personally identifiable information and provide a way for a parent to obtain any personally identifiable information collected from their child. DLL Care will NOT provide any links to web sites that are unsuitable for children.

Use of Cookies
DLL Care Web sites use "cookies" to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. DLL Care Web sites use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of DLL Care sites and services that depend on cookies.

Use of Third party Ad Networks
The majority of the online banner advertisements you see on DLL Care Web pages are displayed by DLL Care. However, we allow other companies, called third-party ad servers or ad networks, to display advertisements on DLL Care Web pages. Some of these ad networks may place a persistent cookie on your computer in order to recognize your computer each time they send you an online advertisement. In this way, ad networks may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. DLL Care does not have access to the cookies that may be placed by the third-party ad servers or ad networks. Controlling "Spam" or Unsolicited E-mail DLL Care is concerned about controlling unsolicited commercial e-mail, or "spam." DLL Care has a strict Anti-Spam policy prohibiting the use of customer account to send spam. DLL Care will not sell, lease or rent its e-mail subscriber lists to third parties. While DLL Care continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using tools such as the Inbox protector and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.

DLL Care regularly reviews its compliance with this policy. please feel free to direct any questions or concerns regarding this policy or DLL Care's treatment of personal information by contacting us through this web site. When we receive formal written complaints at this address, it is DLL Care's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between DLL Care and an individual. Changes to This privacy Statement We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "Last Updated" date at the top of this statement. If there are material changes to this statement or in how DLL Care will use your personal information, we will notify you either by prominently posting a notice of such changes prior to implementing the change or by directly sending you a notification. We encourage you to periodically review this statement to be informed of how DLL Care is protecting your information.

Contacting Us
DLL Care welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us.